ActiveChat aims to fill the gap that exists between the complexity of modern AI technology and today's business teams who are trying to use it in real-life applications.

Andrii Ganin and Serg Kostiukov are the founders of ActiveChat: we have known each other for over 20 years by now, and we had a number of entrepreneurial projects together, both successful and failed.  We had a digital marketing agency, and we launched Activechat as a solution to our own problem.

Their courage and this initiative have led them to be a part of ICEX-Invest in Spain's Rising UP in Spain, which focuses on attracting foreign entrepreneurs who want to set up and grow in Spain. The selected startups receive resources to develop their business in Spain.

Why did you choose to apply to Rising UP in Spain?
As an early stage startup, we find it quite difficult to arrange direct introductions to large enterprise customers that we’re targeting. We noticed that Rising Up In Spain has quite a number of business partners, and we applied to the program because we are confident that we can help those companies build better customer communication. This approach worked quite well (we got great intros to companies like Mercadona or The Music Republic), and we’re establishing our company in Spain now to get more traction within the Spanish enterprise market.

How has it helped you set up in Spain? Why would you recommend it to other companies?
First of all, the program itself is absolutely awesome. The mentors, the networking, the content and the connections are extremely valuable.

Second, the help we received from the Spain Startup Program was incredible. They helped us connect with the right people, provided us with an office and introduced us to potential customers. Overall, we would highly recommend the Rising Up In Spain Program to any startup looking to set up in Spain. The program is also very well organised and structured, which makes it really easy to follow and get the most out of it.

What other support have you received in terms of investment or internationalisation?
We got an opportunity to apply for business visas for the whole team. Taking into consideration the current situation around Ukraine, it is a valuable asset that would definitely help us develop a business contingency plan in case the situation deteriorates.

Also, we’ve been introduced to a number of accelerators and investment funds, and we’re nearing our seed round in 2022. 

What goals have you set for yourselves? How are you hoping to grow and develop?
This year, we’re looking to attract more investment and increase our growth rate. We’ve been mostly a technical team so far, but participating in the Rising Up In Spain program helped us understand what key team members we need to add to make our product shine and attract more business customers.

We’re looking to grow our recurring revenue to amounts that would allow us to negotiate the Series A round later this year, and we’re utilising our new connections to build an international network of advisors who could help us grow faster.

In terms of product development, our efforts would be focused on introducing more AI-powered features into Activechat, to make it a one-of-a-kind customer service automation tool.

We’re confident that introducing Activechat to any customer service or contact centre operations could completely change the way companies talk to their clients, and we’re hungry for case studies to prove it. If your company has a substantial volume of daily customer communication, drop me a line at andrew@activechat.ai, I would be happy to connect!

Source: El Referente
Read the full interview: ActiveChat, a company that is part of Rising UP in Spain (elreferente.es)

^{Photo: ActiveChat}