Italian financial services group doValue has launched an investment plan to strengthen its technology platforms and boost its own digital transformation. The aim is to make the most of the latest technology and data to better respond to the new needs of its clients, banks and investment funds, and for which it manages over 120 billion euros in assets relating to the real estate market as a “servicer”.

The investment, which totals 45 million euros, will be rolled out between 2022 and 2024 in the five countries where the company has a presence: Spain, Italy, Greece, Portugal and Cyprus. Spain will be one of the main beneficiaries, following the launch this year of a transformation plan that will involve the implementation of a single digital platform from which its clients will be able to continuously monitor their assets’ entire life cycle.

Detailed information
By enhancing traceability, the new platform will help clients extract more value from assets managed by doValue. As well as providing detailed information at all times, this tool will allow clients to review their entire asset history and associated analytics. The interconnection of the three current platforms (credit management, asset transformation and management and marketing of real estate assets) makes the company the first “servicer” to technologically cover the entire life cycle of assets managed.

The MyRecovery platform currently processes over 25,000 credit recovery documents; MyProperty manages over 20,000 real estate assets and resolves around 14,000 incidents per year, and MyAltamira has over 43,000 assets marketed (a capacity that can be doubled on the new platform), managed by a network of over 815 real estate agents (REAs).

Artificial Intelligence
Technological advances, such as the advanced use of data and artificial intelligence, will enable doValue to reduce the complexity of its platform for more efficient, productive and competitive portfolio management. The group also plans to introduce new digital tools and enhance its security systems.

Last February, doValue underwent a rebranding process to strengthen its positioning as a service provider specialising in finance and real estate.