Huawei opens a customer service center in Barcelona

This is the third the company opens in Spain, after Madrid and Málaga

The Chinese company Huawei has inaugurated a new customer experience and support center in Barcelona. Customers can visit this space for improved after-sales services, with training and technical support, and which also serves as a showcase for users to discover and test the brand's new products.

This is the third center of this kind, after those the company opened in 2017 in Madrid and Málaga. This establishment is part of the strategy for regionalizing the brand, as a reference link of the express repair point network that was hatched in 2016 and which already adds up to 50 nationwide.

Customers who visit the new center will be provided with assistance in configuring their devices, and may also purchase complements and accessories and test the latest Huawei developments. To guarantee your support, you can make an appointment in advance through the brand's customer service telephone.

Users waiting while their devices are repaired at the new center's lab can enjoy the rest area for recharging their devices and free Wi-Fi. If a repair cannot be completed immediately, devices on loan are available. There is also a training room where customers can participate in courses and workshops to learn how to squeeze maximum performance out of their smartphones.

Pablo Wang, Director of the Consumer business unit of Huawei España, explains: “At Huawei we work continuously to offer the best and most innovative technology solutions. Furthermore, being the best for our clients not only demands selling the market's best smartphones, but also positioning our services as the benchmark. Through these experience centers, we want to guarantee that all users make the most of their Huawei devices and enjoy all of their features, in addition to offering a fast, friendly and effective service”.

The center has opened in collaboration with SmartLabs, a Huawei partner. In its initial stage, its workforce counts with five experts with the goal of processing about 1,000 repairs and offering advice to about 1,500 customers monthly.